Message Retrieval Instructions:

Initial Menu

Access your messages by either calling your main mailbox telephone number (at home) and pressing * or 1.877.CLOSE2U (away from home). Whenever you access your voice mailbox you are told how many messages you have and then you will hear the Initial menu:

Message Center Says:
To retrieve your messages, press 1.
To access your greetings, press 2.
To change your account options, press 3.
For help, press 0

Main Menu

At any time during all menu's if you Press * you will hear the following Main Menu options. This menu provides access to all submenus that can be used to navigate and manage your Voicemail box.

Message Center says:
To retrieve your messages, press 1.
To access your greetings, press 2.
To change your account options, press 3.
To hear the number of New and Saved messages, press 4.
To disconnect, press 5.
For help, press 0.

Listening to Your Messages

To listen to your messages, press 1 at the Main Menu.

The messages in your voice mailbox will be played to you, starting with the New messages and then followed by any Saved messages (messages which you have already listened to and have decided to save rather than delete).

When a message has finished playing Message Center says:
To move to the next message, press #.
To listen to the message from the beginning, press 1.
To save the message, press 2.
To delete the message, press 3.
To reply to the message, press 4.
To forward this message to another mailbox, press 5.
To hear the last 9 second of your message again, press 7.
To hear when the message was sent, press 8.
To access your deleted messages, press 9.

When you have listened to a message, use this Message menu to determine what happens next. For example, to delete the message, press 3, or press 1 to listen to the message again.

Saving a Message

A New message can be kept in your voice mailbox for up to 14 days, after which it is automatically deleted. To save a message, press 2 at the Message Menu. The New message will become a Saved message.

Deleting a Message

To delete a message, press 3 at the Message Menu.

Replying to a Message

If the person who left you a message also has a Message Center voice mailbox you can send a reply. To reply to a message, press 4 at the Message Menu.

Forwarding a Message

You can forward a message to anyone who also has a Message Center voice mailbox. To forward a message, press 5 at the Message Menu.

You will then be instructed to enter the number of their voice mailbox (their telephone number). Before the message is sent, you are given an opportunity to add your own message before or after the original message.

Un-Deleting a Message

If you delete a message by mistake, press 9 at the Message menu to access the messages you have deleted during the telephone call.

The first of the deleted messages will be played to you, and when it has finished playing Message Center says:
To move to the next message, press #.
To listen to the message from the beginning, press 1.
To undelete the message, press 2.
To hear the last 9 seconds of the message again, press 7.
To hear when the message was sent, press 8.
To return to your new and saved messages, press 9.



When you have listened to a deleted message use this Deleted Message menu to determine what happens next. For example, to un-delete the message, press 2, press # to listen to the next deleted message, or press 9 to return to your New and Saved messages. If you do not un-delete a message it will be deleted when you end your telephone call to Message Center.

Recording and Selecting Your Greetings

When a caller reaches your Message Center voice mailbox they are greeted by one of four different greetings. To record these greetings and to select the greeting to be active, press 2 at the Main Menu.

You are told which greeting is currently active and the Message Center says:
To select your personal greeting, press 1.
To select your alternative greeting, press 2.
If you are not accepting messages, press 3.
To select the system greeting, press 4.
To change your recorded name, press 5.
To select your busy greeting, press 6.
To return, press 7.

If you select your Personal greeting, your Alternative greeting or the System greeting, then callers are able to leave you a message once they have listened to the greeting. If you select the Not Accepting Messages greeting, then callers can listen to the greeting but are not able to leave you a message.

Whenever you select your Personal greeting, your Alternative greeting or the Not Accepting Messages greeting, you can choose to listen to the current recording or to re-record the greeting.

Changing Your Voice Mailbox Options

Your voice mailbox can work in several different ways. To change the way it works, press 3 at the Main Menu.

Message Center says:
To change your PIN, press 1.
To change your Find-Me Follow-Me options, press 2.
Message Headers are off. To turn on Message Headers, press 3.
PIN security is off. To turn PIN security on, press 4.
To return to the Main Menu, press *

Changing Your PIN

To change your voice mailbox PIN, press 1 at the Mailbox Options Menu. The PIN must be a minimum of 4 digits and a maximum of 8 digits.

Changing Your Find-Me Follow-Me Options

To change your Find-Me Follow-Me Options, press 2 at the Mailbox Options Menu.

Message Center says:
To change your 1st Find-Me number, press 1.
To change your 2nd Find-Me number, press 2.
To change your 3rd Find-Me number, press 3.
Find-Me is off. To turn Find-Me on, press 4.
To return, press 7.

When Message Center answers your calls, it can either transfer the caller to where you have gone, or simply allow the caller to leave a message. Use the Find-Me On/Off toggle choice (4) of the Find-Me Follow-Me Options menu to turn caller transfer on and off.

When Message Center transfers your calls, the first telephone number it tries is Find-Me Number 1. If the call to this number is un-successful for any reason then it tries Find-Me Number 2, and if this is un-successful it tries Find-Me number 3. To specify or change your Find-Me Numbers, press 1, 2 or 3 at the Find-Me Follow-Me Options menu.

Message Headers

When you listen to your messages, the playing of the message header before each message is optional. The message header includes information about who sent the message and when. Use the Message Headers toggle choice (3) of the Mailbox Options Menu to turn the playing of message headers on and off. Message Headers are defaulted to OFF.

More About the Message Center Telephone User Interface

Most Message Center menus are self-explanatory. However, if you require further assistance you can access additional help by pressing the 0 (Help) key. At any point, if you want to directly return to the Main Menu (or if you get lost), then you can press the * (Main Menu) key. In most cases, if you just want to return to the previous menu, then you can press the 7 (Return) key.

Once you have become familiar with Message Center, then you can use a sequence of key presses to navigate through the menus without having to listen to the prompts. For example, to select your Personal Greeting and return to the Main Menu, press 2 then 1 and then *. For example, if you have 3 new messages, to navigate to the third message from the Main Menu, press 1 then # and then #.

Initial Menu

Main Menu