Message Retrieval Instructions:

Initial Menu

Access your messages by either calling your main mailbox telephone number (at home) and pressing * or 1.877.CLOSE2U (away from home). Whenever you access your voice mailbox you are told how many messages you have and then you will hear the Initial menu:

Message Center Says:
To retrieve your messages, press 1.
To send a message, press 2.
To work with your greetings, press 3.
For help, press 0

Main Menu

Whenever you access your voice mailbox you are told how many messages you have, and then you will hear the main menu.

Message Center says:
To retrieve your messages, press 1.
To send a message, press 2.
To work with your greetings, press 3.
To change your mailbox options, press 4.
To hear the number of New and Saved messages, press 5.
To disconnect, press 6.

Listening to Your Messages

To listen to your messages, press 1 at the Main Menu.

The messages in your voice mailbox will be played to you, starting with the New messages and then followed by any Saved messages (messages which you have already listened to and have decided to save rather than delete). With both New and Saved messages, you will hear the Urgent messages before you hear the Normal priority messages.

When a message has finished playing Message Center says:
To move to the next message, press #.
To listen to the message from the beginning, press 1.
To save the message, press 2.
To delete the message, press 3.
To reply to the message, press 4.
To forward this message to another mailbox, press 5.
To skip to the next message, press 6.
To hear the end of the message again, press 7.
To hear when the message was sent, press 8.
To access your deleted messages, press 9.
For help, press 0.
For control menu, press 0.
To go to the next message, press #.

When you have listened to a message, use this Message menu to determine what happens next. For example, press 1 to listen to the message again or press # to move to the next message.

Saving a Message

A New message is only kept in your voice mailbox for 14 days so you will need to access your voice mailbox regularly. When you have fully listened to a message it automatically becomes a Saved message, so you don't usually have to save it yourself. If you don't want to fully listen to a message but still want to save it, press 2 at the Message Menu at anytime during the message.

Deleting a Message

If you don't want to keep a message after you have listened to it you should delete it. To delete a message, press 3 at the Message Menu.

Replying to a Message

If the person who left you a message also has a Message Center voice mailbox you can send a reply. To reply to a message, press 4 at the Message Menu.

If your reply is important you can mark it as urgent. If you want to prevent the recipient from being able to forward the reply to others you can mark it as private.

Forwarding a Message

You can forward a message to anyone who also has a Message Center voice mailbox. To forward a message, press 5 at the Message Menu.

You will be instructed to address the message by entering a number. To send the message to a single voice mailbox, enter the voice mailbox (telephone) number. To send the message to multiple voice mailboxes, enter the distribution list number. See below for more information about distribution lists.

Before the message is sent, you are given an opportunity to add your own message before or after the original message. If your message is important you can mark it as urgent. If you want to prevent the recipient(s) from being able to forward the message to others you can mark it as private.

Un-Deleting a Message

If you delete a message by mistake, press 9 at the Message menu to access the messages you have deleted during the telephone call.


The first of the deleted messages will be played to you, and when it has finished playing Message Center says:
To move to the next message, press #.
To listen to the message from the start, press 1.
To undelete the message, press 2.
To hear the end of the message again, press 7.
To hear when the message was sent, press 8.
To return to your new and saved messages, press 9.


When you have listened to a deleted message use this Deleted Message Menu to determine what happens next. For example, press 2 to un-delete the message, or press 9 to return to your New and Saved messages. If you do not un-delete a message it will be deleted when you end your telephone call to Message Center.

Sending a Message

To send a message, press 2 at the Main Menu.

You will be instructed to record your message.

You will then be instructed to address the message by entering a number. To send the message to a single voice mailbox, enter the voice mailbox (telephone) number. To send the message to multiple voice mailboxes, enter the distribution list number. See below for more information about distribution lists.

If your message is important you can mark it as urgent. If you want to prevent the recipient(s) from being able to forward the message to others you can mark it as private.

Selecting and Recording Your Greetings

When a caller reaches your Message Center voice mailbox they are greeted by one of five different greetings. To record these greetings and to select the greeting to be active, press 3 at the Main Menu.

You are told which greeting is currently active and Message Center says:
To select your "In The Office And Available" greeting, press 1.
To select your "In The Office And Not Available", greeting press 2.
To select the "Not Accepting Messages" greeting, press 3.
To select the "System" greeting, press 4.
To change your Recorded Name, press 5.
To work with your "Busy" greeting, press 6.
To return, press 7.

Selecting a Greeting

If you select either of your "In The Office" greetings as your currently active greeting, then callers are able to leave you a message once they have listened to the greeting. If you select the "Not Accepting Messages" greeting as your currently active greeting, then callers can listen to the greeting but are not able to leave you a message.

Recording Greetings

You will need to record both of the "In The Office" greetings and the "Busy" greeting. You can re-record them as many times as you wish. When you choose these greetings from the Greetings Menu you are given the choice of re-recording the greeting or simply listening to the current recording.

What you say is up to you, but at a minimum, you should tell callers who you are, how to contact another person, and how to leave a message for you. Try something like the following:

"In The Office And Available" greeting:
Hello, this is David Jones.
I'm available and working at the office, but I can't take your call right now.
Please leave a message after the tone and I'll return your call within two business hours.
If you want to listen to your message, press # when you have finished speaking.

or (if you have configured additional caller options):

Hello, this is David Jones.
I'm available and working at the office, but I can't take your call right now.
Press 0 for other ways to contact me or leave a message after the tone
and I'll return your call within two business hours.
If you want to listen to your message, press # when you have finished speaking.



"In The Office But Not Available" greeting:
Hello, this is David Jones.
I'm working at the office but I am unable to take any calls.
Please leave a message after the tone.
If you want to listen to your message, press # when you have finished speaking.

"Busy" greeting:
Hello, this is David Jones.
I'm busy on the phone right now.
Please leave a message after the tone.
If you want to listen to your message, press # when you have finished speaking.

Recording Your Name

By pressing 5, the Greetings menu also enables you to re-record (and listen to) your Name.

The recording of your Name is automatically attached to the messages that you leave in the voice mailboxes of others.

Changing Your Voice Mailbox Options

Your voice mailbox can work in several different ways. To change the way it works, press 4 at the Main Menu.

Message Center says:
To change your PIN, press 1.
Message Headers are On. To turn Off Message Headers, press 3.
PIN Security is On. To turn PIN Security Off, press 4.
To work with your Distribution Lists, press 5.
To return, press 7.

Changing Your PIN

To change your voice mailbox PIN, press 1 at the Mailbox Options Menu.

The PIN must be a minimum of 4 digits and a maximum of 8 digits.

Changing Your Find-Me Follow-Me Options

To change your Find-Me Follow-Me Options, press 2 at the Mailbox Options Menu.

Message Center says:
To change your 1st Find-Me number, press 1.
To change your 2nd Find-Me number, press 2.
To change your 3rd Find-Me number, press 3.
Find-Me is off. To turn Find-Me on, press 4.
To return, press 7.

When Message Center answers your calls, it can immediately transfer the caller to where you have gone, or allow the caller to leave a message.

Use the Find-Me On/Off toggle choice (4) of the Find-Me Follow-Me Options menu to turn immediate caller transfer On and Off. When Find-Me is turned Off callers can manually request to be transferred to where you have gone by pressing 0 (and then 2) when greeted by the "In The Office And Available" greeting.

When Message Center transfers your calls, the first telephone number it tries is Find-Me Number 1. If the call to this number is un-successful for any reason then it tries Find-Me Number 2, and if this is un-successful it tries Find-Me number 3. To specify or change your Find-Me Numbers, press 1, 2 or 3 at the Find-Me Follow-Me Options menu.

If you do not want callers to be immediately transferred or be able to request to be transferred, then do not specify any Find-Me Numbers.

Distribution Lists

To be able to send the same voice message to multiple mailboxes then you need to create distribution lists. Each distribution list has a numeric ID (for example, 1) assigned by you. The numeric ID can be 1-4 digits long.

To work with your distribution lists, press 5 at the Mailbox Options Menu.

Message Center says:
To review your Distribution Lists, press 1.
To create a new list, press 2.
To delete a list, press 3.
To work with one of your lists, press 4.
To return, press 7.

Reviewing Your Distribution Lists

To review your distribution lists, press 1 at the Distribution Lists Menu.

Creating a New Distribution List

To create a new distribution list, press 2 at the Distribution Lists Menu.

Deleting a Distribution List

To delete a distribution list, press 3 at the Distribution Lists Menu.

Changing a Distribution List

To add and delete distribution list members, press 4 at the Distribution Lists Menu.

Message Headers

When you listen to your messages, the playing of the message header before each message is optional. The message header includes information about who sent the message and when. Use the Message Headers toggle choice (3) of the Mailbox Options Menu to turn the playing of message headers on and off. Message Headers are defaulted to OFF.

More Hints and Tips

Most Message Center menus are self-explanatory. However, if you require further assistance you can access additional help by pressing the 0 (Help) key. In most cases, if you just want to return to the previous menu, then you can press the 7 (Return) key, and the "*" key always returns you to the Main Menu.

Accessing the Control Menu

At any point, you can access a Control Menu by pressing the * (Control Menu) key. The Control Menu is very similar to the Main Menu. This means that whatever you are doing you can easily start over again.

Whenever you press the * key, Message Center says:
To retrieve your messages, press 1.
To send a message, press 2.
To select or record greetings, press 3.
To change your mailbox options, press 4.
For recap, press 5.
To disconnect, press 6.
To cancel what you were doing, press 7.
To pause, press 8.
To access your deleted messages, press 9.
For help, press 0.
To go to the main menu, press *.
To carry on with what you were doing, press #.


The Control menu can be used to cancel what you were doing, and to pause the Message Center prompts.

Canceling what you are doing

To cancel what you are doing, access the Control menu and press 7.

Pausing prompts

If you are listening to a menu and someone needs to talk to you, you can pause the prompts by pressing 8 at the Control Menu. When you are ready to continue with the menu, press the # key.