No Dialtone, Static, Hum?

If you are experiencing any of these problems, please do an unplug test first to see if that solves the problem. To do an uplug test, unplug all phones from their jacks and leave them unplugged for at least 15 minutes. Doing this resets your lines and sometimes solves the problem. If this does not solve your problem, continue reading.

Are you familiar with where the telephone connection comes into your home? Is it usually a gray box on the outside of your home, also called the Network Interface Device (NID). There is a possiblitiy the NID may be near your electric meter (on older homes, the box may be in the basement or in the attic). If you are able to, please take a corded phone out to this connection box, plug it in, and test for the problem.

Do you have the problem at the NID?

No, I do not have the problem at the NID - you will need to call CloseCall America and have them place a repair trouble ticket to dispatch out a subcontractor to look at the inside wiring of your home.

Yes, I do have the problem at the NID - you will need to call CloseCall America and have them place a repair trouble ticket to dispatch out a technician to your home.

CloseCall America now offers 24 hour customer service!

Please call: 1.877.81.CLOSE(25673).
If you have an emergency between the hours of 7pm and 8am you can also call our out of service emergency hotline at: 1.800.234.3872.