Other Services:

FAQ

CloseCall 5x Basics:

1. Will CloseCall 5x speed up everything I do on the web?
2. How fast is CloseCall 5x?
3. How reliable is CloseCall 5x?
4. What other features does CloseCall 5x include?

Download and Installation Help:

1. Where can I download the CloseCall 5x installer?
2. I downloaded the CloseCall 5x installer but now I can't find it on my computer. Where is it?
3. Does CloseCall 5x work on Macintosh or Linux operating systems?

Using CloseCall 5x:

1. How do I start CloseCall 5x?
2. How do I change the image quality setting for a particular image?
3. How do I change the image quality setting for all images?

Using Other Web Browsers:

1. Can I use CloseCall 5x with Netscape Navigator?
2. Can I use CloseCall 5x with other browsers such as Opera or Mozilla?

Product Details:

1. How do I use Internet Explorer with CloseCall 5x?
2. Where do I go if I have problems with CloseCall 5x?
3. Does CloseCall 5x speed up email?
4. Does CloseCall 5x speed up my secure (HTTPS) transactions such as my web banking?
5. What operating systems or platforms can CloseCall 5x be installed on?
6. What system requirements are necessary to use CloseCall 5x?

Known Issues:

1. Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?
2. Why do some Java-applets (such as certain games on www.pogo.com) not work?

CloseCall 5x Basics:

1. Will CloseCall 5x speed up everything I do on the web? CloseCall 5x accelerates certain text and graphics on web pages. With CloseCall 5x you will notice a significantly faster experience when you visit web sites, read your e-mail on the Web, and perform many other Web-based activities. CloseCall 5x will not currently accelerate file downloads such as music files, streaming media or non-web-based email programs such as Outlook Express.
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2. How fast is CloseCall 5x?
The exact amount of acceleration can vary but with CloseCall 5x you will notice a significantly faster experience when you visit web sites, read your email on the web, and perform many other web-based activities.
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3. How reliable is CloseCall 5x?
With thousands of access numbers nationwide, CloseCall 5x makes it easy for you to get and stay online, with fewer busy signals and disconnects.
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4. What other features does CloseCall 5x include?
CloseCall 5x offers easy-to-use, reliable Internet service with thousands of access numbers nationwide, feature-rich e-mail on the web, and instant messaging compatibility which allows you to chat with friends and family using Instant Messaging programs including AOL® Instant Messenger™, ICQ and Yahoo!® Messenger.
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Download and Installation Help:

1. Where can I download the CloseCall 5x installer?
Once you have completed the sign up process the 5X installer will be emailed to you.  If you do not receive this email please contact our technical support department at 1800.249.1984 for further assistance.
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2. I downloaded the CloseCall 5x installer but now I can't find it on my computer. Where is it?
Use the Windows Find tool located in the Start Menu to search for the file "5xSetup.exe" (without quotes).
If you still can't find it, contact Customer Service (800-249-1984) to re-download it and ensure that you save the file to your Desktop.
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3. Does CloseCall 5x work on Macintosh or Linux operating systems?
Currently CloseCall 5x only works on Windows OS: Windows 98, ME, 2000, XP.
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Using CloseCall 5x:>

1. How do I start CloseCall 5x?
CloseCall 5x is launched automatically every time Windows starts. The CloseCall 5X icon will appear in the Windows system tray to show that it is operating in the background. When it is connected the 5X icon will be black, when it is disconnected the 5X icon will be red. If it becomes disconnected, click on the red ‘5’ icon and select ‘Start CloseCall 5X’ from the menu.
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2. How do I change the image quality setting for a particular image?
Right-clicking on an image within Internet Explorer and selecting "Show Original Image" allows you to view the original image.
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3. How do I change the image quality setting for all images?
Right-click on the CloseCall 5x taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes.
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Using Other Web Browsers:

1. Can I use CloseCall 5x with Netscape Navigator?
Start Netscape Navigator and browse as you normally would. CloseCall 5x is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.
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2. Can I use CloseCall 5x with other browsers such as Opera or Mozilla?
Yes. CloseCall 5x works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5500" (without quotes). Consult your browser's documentation for additional information.
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Product Details:

1. How do I use Internet Explorer with CloseCall 5x?
Start Internet Explorer and browse as you normally would. CloseCall 5x is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.
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2. Where do I go if I have problems with CloseCall 5x?
1. 5X Troubleshooting Guide (Also change the name of the link on the top left from ‘Troubleshooting’ to ‘5X Troubleshooting Guide’
2. FAQ Page
3. Call our technical support department at 1800.249.1984.
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3. Does CloseCall 5x speedup email?
Yes, CloseCall 5x compresses your email so that it can be received more quickly, through Outlook Express.
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4. Does CloseCall 5x speedup my secure (HTTPS) transactions such as my web-banking?
CloseCall 5x does not accelerate secure transactions. Secure web sites will continue to work by bypassing the acceleration component.
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5. What operating systems or platforms can CloseCall 5x be installed on?
CloseCall 5x works best with Internet Explorer and Netscape.
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6. What system requirements are necessary to use CloseCall 5x?
The recommended system requirements are a Pentium 200MHz with 64MB of RAM and at least 5 MB of hard-disk space.
Regardless, CloseCall 5x will work within your current system configuration to provide you with the best content acceleration.
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Known Issues:

1. Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?
Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by CloseCall 5x.

However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether CloseCall 5x is used. CloseCall 5x is merely showing the download statistics in these situations.
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2. Why do some Java-applets (such as certain games on www.pogo.com) not work?
Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE.
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