Support for Small and Medium Businesses
BlackBerry® Technical Support Services for Small and Medium Business provides your business with reliable and affordable technical support directly from the BlackBerry support experts.
The 3 levels of BlackBerry Technical Support for Small and Medium Business are designed to meet the support needs of organizations with BlackBerry® Professional Software or BlackBerry® Enterprise Server software.
Basic Support
Introductory support that offers 24x7 electronic incident submission with a 24-hour response by phone or email for customers with 30 or fewer BlackBerry smartphone users
Enhanced Support
Introductory support that offers 24x7 electronic incident submission with 4-hour response by phone or email for customers with 30 or fewer BlackBerry smartphone users
Advantage Support
Direct, 24x7 access to technical experts by phone, plus free software updates and the ability to submit incidents electronically
Basic Support
Introductory support that offers 24x7 electronic incident submission with a 24-hour response by phone or email for customers with 30 or fewer BlackBerry smartphone users
Enhanced Support
Introductory support that offers 24x7 electronic incident submission with 4-hour response by phone or email for customers with 30 or fewer BlackBerry smartphone users
Advantage Support
Direct, 24x7 access to technical experts by phone, plus free software updates and the ability to submit incidents electronically
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