BlackBerry Technical Support Services Pricing
Click the program level to learn more about that particular program.
*Server Environment: BPS = BlackBerry Professional Software, BES = BlackBerry Enterprise Server, MVS = Mobile Voice System
Add-on Features:
*Server Environment: BPS = BlackBerry Professional Software, BES = BlackBerry Enterprise Server, MVS = Mobile Voice System
| Part Number | Program Level |
Description | Server Environment* |
Your Cost | MSRP |
| SRV-00015-999 | Basic | Annual Program Fee (30 Active Users Max) | BPS | $315.00 | $350.00 |
| SRV-00015-998 | Basic | Annual Program Fee (30 Active Users Max) | BES | $436.50 | $485.00 |
| SRV-00015-997 | Basic | Annual Program Fee (30 Active Users Max) | MVS | $501.98 | $557.75 |
| SRV-00015-996 | Enhanced | Annual Program Fee (30 Active Users Max) | BPS | $470.70 | $523.00 |
| SRV-00015-995 | Enhanced | Annual Program Fee (30 Active Users Max) | BES | $652.50 | $725.00 |
| SRV-00015-994 | Enhanced | Annual Program Fee (30 Active Users Max) | MVS | $750.38 | $833.75 |
| SRV-00015-993 | Advantage | Annual Program Fee (30 Active Users Max) | BPS | $973.80 | $1,082.00 |
| SRV-00015-992 | Advantage | Annual Program Fee (Includes 1-30 Active Users) | BES | $1,349.10 | $1,499.00 |
| SRV-00015-991 | Advantage | Annual Program Fee (Includes 1-30 Active Users) | MVS | $1,551.47 | $1,723.85 |
| ADV(31-99) | Advantage | Annual Per Active User Fee - 31-99 Active Users | BES/MVS | $24.30 | $27.00 |
| ADV(100-499) | Advantage | Annual Per Active User Fee - 100-499 Active Users | BES/MVS | $23.09 | $25.65 |
| ADV(500-999) | Advantage | Annual Per Active User Fee - 500-999 Active Users | BES/MVS | $21.87 | $24.30 |
| ADV(1000+) | Advantage | Annual Per Active User Fee - 1,000+ Active Users | BES/MVS | $20.66 | $22.95 |
| SRV-00015-990 | Standard | Annual Program Fee (Includes 1-500 Active Users) | BES | $18,900.00 | $21,000.00 |
| SRV-00015-989 | Standard | Annual Program Fee (Includes 1-500 Active Users) | MVS | $21,735.00 | $24,150.00 |
| STD(501-999) | Standard | Annual Per Active User Fee - 501-999 Active Users | BES/MVS | $18.00 | $20.00 |
| STD(1000-4999) | Standard | Annual Per Active User Fee - 1,000-4,999 Active Users | BES/MVS | $15.75 | $17.50 |
| STD(5000-9999) | Standard | Annual Per Active User Fee - 5,000-9,999 Active Users | BES/MVS | $13.50 | $15.00 |
| STD(10000-19999) | Standard | Annual Per Active User Fee - 10,000-19,999 Active Users | BES/MVS | $11.25 | $12.50 |
| STD(20000-49999) | Standard | Annual Per Active User Fee - 20,000-49,999 Active Users | BES/MVS | $9.00 | $10.00 |
| STD(50000+) | Standard | Annual Per Active User Fee - 50,000+ Active Users | BES/MVS | $6.75 | $7.50 |
| SRV-00015-988 | Premium | Annual Program Fee (Includes 1-1,000 Active Users) | BES | $64,800.00 | $72,000.00 |
| SRV-00015-987 | Premium | Annual Program Fee (Includes 1-1,000 Active Users) | MVS | $74,520.00 | $82,800.00 |
| PRM(1001-4999) | Premium | Annual Per Active User Fee - 1,001-4,999 Active Users | BES/MVS | $13.23 | $14.70 |
| PRM(5000-9999) | Premium | Annual Per Active User Fee - 5,000-9,999 Active Users | BES/MVS | $11.34 | $12.60 |
| PRM(10000-19999) | Premium | Annual Per Active User Fee - 10,000-19,999 Active Users | BES/MVS | $9.45 | $10.50 |
| PRM(20000-49999) | Premium | Annual Per Active User Fee - 20,000-49,999 Active Users | BES/MVS | $7.56 | $8.40 |
| PRM(50000+) | Premium | Annual Per Active User Fee - 50,000+ Active Users | BES/MVS | $5.67 | $6.30 |
| SRV-00015-986 | Elite | Annual Program Fee (Includes 1-20,000 Active Users) | BES | $475,000.00 | $500,000.00 |
| SRV-00015-985 | Elite | Annual Program Fee (Includes 1-20,000 Active Users) | MVS | $475,000.00 | $500,000.00 |
| ELT(20001-49999) | Elite | Annual Per Active User Fee - 20,001-49,999 Active Users | BES/MVS | $6.08 | $6.40 |
| ELT(50000+) | Elite | Annual Per Active User Fee - 50,000+ Active Users | BES/MVS | $4.56 | $4.80 |
Add-on Features:
| Part Number | Description | Server Environment* |
Your Cost | MSRP |
| SRV-00025-001 | BlackBerry TSS Additional Named Callers - Single | N/A | $539.10 | $599.00 |
| SRV-00033-002 | BlackBerry Developer Support - 10 Call pack | N/A | $899.10 | $999.00 |
| SRV-00041-100 | Annual Fee - Change Management / Migration Reviews | BES | $2,835.00 | $3,150.00 |
| SRV-00041-101 | Annual Fee - Change Management / Migration Reviews | MVS | $3,260.25 | $3,622.50 |
| SRV-00041-103 | Annual Fee - Direct to Level Two Support | BPS/BES | $8,100.00 | $9,000.00 |
| SRV-00041-104 | Annual Fee - Direct to Level Two Support | MVS | $9,315.00 | $10,350.00 |
| SRV-00041-105 | Annual Fee - Regional SAM | BES | $40,500.00 | $45,000.00 |
| SRV-00041-106 | Annual Fee - Regional SAM | MVS | $46,575.00 | $51,750.00 |
| SRV-00041-107 | Annual Fee - Support Service Specialist | BPS/BES | $3,150.00 | $3,500.00 |
| SRV-00041-108 | Annual Fee - Support Service Specialist | MVS | $3,622.50 | $4,025.00 |
| SRV-00041-109 | Annual Fee - System Health Checks | BES | $8,032.50 | $8,925.00 |
| SRV-00041-110 | Annual Fee - System Health Checks | MVS | $9,237.38 | $10,263.75 |
| SRV-00041-111 | Annual Fee - Tech to Site | BES | $31,500.00 | $35,000.00 |
| SRV-00041-112 | Annual Fee - Tech to Site | MVS | $36,225.00 | $40,250.00 |