Support for Small and Medium Businesses
Basic Support
Basic Support is an introductory support level for customers with 30 or fewer BlackBerry® smartphone users who are looking to minimize support costs.
If you're interested in purchasing this support option, please give us a call at 1.866.585.6076 or email us at ordersub@closecall.com.
1 Service only offered where available.
2 A separate set of terms and conditions specific to the use of this service may need to be executed between the subscribing organization and Research In Motion (RIM) for this service to take place.
Basic Support is an introductory support level for customers with 30 or fewer BlackBerry® smartphone users who are looking to minimize support costs.
| Service Features | |
| Coverage and Access | 24x7 electronic incident submission, with a 24-hour response by telephone or email |
| Value-Added Features | |
| BlackBerry Expert Support Center | Basic version of the secure, online resource for Named Callers that provides access to self-service tools and resources |
| BlackBerry® Training1, 2 | Web-based training through the BlackBerry Expert Support Center |
| BlackBerry Certification1, 2 | 1 BlackBerry Certification exam voucher for each of your Named Callers |
| BlackBerry Technical Webcast Series | Monthly webcasts to provide Named Callers with information and workarounds to proactively diagnose common technical scenarios |
| BlackBerry Solve newsletter | Standard edition of the monthly enewsletter sent to Named Callers to communicate technical information such as fixes and workarounds for common technical issues |
| Named Callers | 2 |
If you're interested in purchasing this support option, please give us a call at 1.866.585.6076 or email us at ordersub@closecall.com.
1 Service only offered where available.
2 A separate set of terms and conditions specific to the use of this service may need to be executed between the subscribing organization and Research In Motion (RIM) for this service to take place.
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