BlackBerry Technical Support Services Level Options

Program Level  Level 1  Level 2 Level 3 Level 4 Level 5
Period 1 Year 1 Year 1 Year 1 Year 1 Year
Telephone Support 12x5 24x7 24x7 24x7 24x7
Email Support Yes Yes Yes Yes Yes
Named Callers 2 callers 4 callers 5 callers 10 callers 10 callers
Software Releases Yes Yes Yes Yes Yes
Support for BlackBerry Connect and BlackBerry Built-In Yes Yes Yes Yes Yes
Enhanced Technical Knowledge Center Yes Yes YesYes Yes
BlackBerry Enterprise Server Advanced Admin Training Discounted Open Session Discounted Open Session 1 Free Open Session 1 Day Onsite Training* 1 Day Onsite Training*
BlackBerry Application Development Incident Support     10 Free Incidents 15 Free Incidents 20 Free Incidents
Priority Queuing     Yes DART DART
Non-Production Server Support     Yes Yes Yes
BlackBerry Enterprise Server Migration Support     Yes Yes Yes
Emergency PIN Alerts     Yes Yes Yes
Code Signing for Controlled APIs     Yes Yes Yes
Support Account Manager       Yes Yes
Direct Advanced Response Team       Yes Yes
Enterprise Volume Licensing       Yes Yes
BlackBerry Infrastructure Notifications       Yes Yes
Secondary Technical Support Services Access Code       Yes Yes
"Tech-to-Site" Assistance**         Yes
Executive Sponsor         Yes

*Optional reduced rate for a second day of training is available.
**Where available. Restrictions on global availablity may apply.